Cesar Garro Vega

• Work into a B-to-B relationship, solving any alerts or concerns regarding servers, networking devices, storage systems, cooling systems, and power infrastructure, to operate effectively and securely. • Documented all customer interactions and transactions accurately for future reference. • Ensured confidentiality of all sensitive information handled during client interactions. • Handled customer Alerts, providing appropriate solutions and follow-ups within time limits. • Managed high volume of tickets with emphasis on customer satisfaction. • Communicate with end users/system administrators/field engineers, via phone and email. • Communication with different teams along the company trough Slack and Teams, as well Zoom for live upgrades where the customer wants to participate.