Maria Fernanda Vega Redondo

• Verify and locate unknown charges. • Provide the best customer experience. • Keep positive and rational attitude with situations under stress. • Provide telephone assistance to people with visual disabilities. • Strong customer focus mindset and cross-cultural agility. • Prioritize and work on multiple tasks at a time • Support of software for phones, computers, tablets, etc with problems or queries of the application.

• In charge of inclusivity, orientation, and work insertion of the active and graduate students. • Organizes work to meet project task deadlines in a fast-paced environment. • Direct work with company recruitment department. • People management, office management, and managing employee rewards and recognition programs. • Elaborate Action plans to increase the competition of the institute and increase motivation (individual/group development plans, performance, etc). • Process improvements: Create challenging goals and projects to students with special abilities. • Main point of contact between students and potential employers. • Reports and draft necessary documentation. • Participate and create specific and confidential projects aimed at students in situations of social and school risk. • Handling confidential and sensitive information and understands the need for confidentiality.

• Demonstrates ownership of every seller interaction to achieve successful resolution on all contacts. • Works with multiple technology applications and features to resolve seller contacts. • Demonstrates the ability work independently while using department resources. • Use critical thinking and analytical skills to understand any problem and find a solution. • Use of different tools at the same time, efficiently and quickly to verify the seller’s problem. • Proven ability to follow process with high attention to detail and adjusts to constantly changing priorities. • Suggests and recommends process improvements and works to sellers.