David Morales Toro

- Responsible for collecting data from cross functional teams, online research, and CRM tools (Salesforce, Hubspot, Marketo, Listwise) - Prepared large data base with associated costs, analytical and inferential reports for the Americas, CALA,

- Responsible for PR, engagement and negotiation with B2B, bloggers, influencers, content marketers, translators and journalist; created strategic alliances to achieve business SEO goals

- Executed email campaigns (build, segmentation, and send) for Forex C-level executives - Implemented email personalization, follow up calls

Monitor interactions (internal and external) for Contact Center agents following the approved guidelines.- Provide coaching and ongoing feedback to each agent based on individual needs