Carlos Chacon
Highly motivated, hard-working,target-focused professional whothrives in high-pressuredenvironments. I have developed in multinational and multicultural environments, committed to creating the best customer service with neuro-salesand customer experience strategies.
Experiencia
Main duties as advisor is designing, developing and implementing marketing strategies for the purpose of placing international and local Tourists in Los Suenos Resort Vacation Rental Properties, developing Tours, Transportations and customer experience programs. Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
Follow up with vendors to ensure compliance with local authorities’ regulations and applicable labor, tax and insurance regulations. Increase customer satisfaction by driving a responsive and effective support scheme. Attending the major international trade shows in USA, Europe and South America to promote the tour guide system and tourism smart solutions. Business negotiation with the major DMC'S and Tour Operators from USA, Europe and LATAM.
Main duties as advisor is designing, developing and implementing revenue management & sales strategies Increasing sales by 20% in one year by implementing revenue management strategies. Responsable for all B2B and B2C negotiations and promotions. Developing and implementing an intuitive and efficient marketing strategy to promote the hotel’s services. Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
Increasing sales by 35% in one year by implementing revenue management strategies Organize activities and assign responsibilities to employees to ensure productivity. Promoting hotel rooms and meeting rooms with the major local and international DMC´s and corporate companies. Keeping departmental costs in line with agreed annual budgets
Increasing sales by 20% in one year by implementing revenue management strategies Participates in the development of the annual marketing, sales and yield management plans and strategies. Promoting hotel rooms and meeting rooms with the major local and international DMC´s and corporate companies. Developing recognition programs, advertising and promotional campaigns to obtain greatest market awareness