Marcelo Calvo Villalobos

Marcelo Calvo Villalobos

San josé, San josé

Experiencia

Quality Assurance Agent
Align Technology
2018-02Actual

Responsible for monitoring calls, chats, tickets or emails to assure that the agents are providing outstanding customer service and following the correct procedures.

Customer Advocacy Front Line Agent
Align Technology
2017-012018-02

Responsible for receiving phone calls to give customer service assistance to orthodontists and general dentists in the USA and Canada.

Customer Service Agent - Seasonal
Teleperformance Costa Rica
2016-102016-12

Responsible for receiving phone calls to give customer service assistance for Target.com Customers.

Recepcionista
Blue Conga Hotel
2015-042016-08

Responsable de recibir llamadas telefónicas y correos electrónicos en relación con reservaciones, así como también darle la bienvenida los clientes a la hora del Check-In, despedir al Check-Out, recomendar tours, etc.

Customer Service Agent
Teleperformance Costa Rica
2014-062015-04

Responsible for receiving phone calls, chats, and web forms to give registration and activation assistance for Autodesk customers and their subscriptions.

Educación

Universitario · Nutrición
Universidad Hispanoamericana
Actual
Secundaria · Eduación Secundaria
Sistema Educativo Saint Clare
2013

Idiomas

Inglés · avanzado