José Jiménez Estevez
Proactive, dynamic, approachable, receptive and responsible Leader, capable to plan, organize and coordinate personnel.
Experiencia
Plan, coordinate, and control all operations of the project, achieving positive results in the overall metrics. In addition to hire, evaluate and retain employees
Training manager for collection related project for a three month pilot. Responsible of managing and creating training agenda for bill collection project combining customer service, collection and product related material aligned with US collection laws.
Analyzed areas of improvement to develop action plans while managing all aspects, from handling product-related questions to supervisor calls.
Transitioned from customer service representative (2013-2014) to Quality Assurance-Trainer (2014-2015) to finally Operations Supervisor (2014-2018). Successfully fulfilling all of the duties in each position.