Jose Eli Garcia Vargas

Google products. This role is responsible for effectively articulating the value of products or services to customers. I was responsable for a portfolio of client account. My goal was to help them grow and succeed, wich in turn helps us maximize revenue. I did this by building strong, long-term relationships and beig the main point of contact for all communication, contract negotiations, and any issues or concerns. Proactively communicated product benefits and contract terms, acting as a primary point of contact for client account management.

Was responsible for developing opportunity forecasts to support strategic decision-making. Managed sales pipeline on a daily basis, addressing research and information requirements. Conducted opportunity research and identified potential partners to expand business reach. Monitored various online portals to track industry trends and contract opportunities. Performed spend and budget analysis for specific contracts, ensuring cost efficiency. Conducted detailed market research to understand client needs and preferences, contributing to more effective customer engagement strategies

Joined the company as a customer support agent for Printers All In One units and monochrome as well as multifunctional printers. We provide support based on the warranty status and type of contracts they have on each unit. I diagnose the issue and proceed to recommend a part and send a tech onsite to fix the unit. We have the responsibility to follow up on every opened case and make sure that the unit is functioning and up and running before a case can be closed. I have training on Monochrome, AIO, Desighjet ( Pagewide printers ) and also MFP technologies. critical thinking is a big part in ordered to determine the right action to be taken to provide the best customer experience and customer satisfaction

Joined the company as an onsite Coordinator whose role is to make sure that each ticket or case submitted is well examined to determine the cause of the failure for the type of equipment located on each data center and have the right part ordered and the case schedule to the available engineer within the time given based on the type of contract and response time for each customer. Also, critical thinking is a big part in ordered to determine the right action to be taken to provide the best customer experience and customer satisfaction.

Joined the company as part of the collections team managing the 5th 3rd Bank account. Responsible for monitoring payment commitments (PTPs) and ensuring compliance with all administrative and regulatory standards, including HIPAA policies. Focused on maintaining accurate records, tracking performance metrics, and supporting the achievement of departmental goals through organized and efficient account management.

Started as a Customer Service and Sales Representative and was quickly promoted to Customer Service Coach due to excellent performance and leadership skills. Played a key role in the Nesting process, supervising up to 22 agents and collaborating with 4 coaches to ensure team readiness and high-quality customer interactions. Focused on improving customer service KPIs through training, coaching, and monitoring performance. Conducted daily motivational activities, weekly one-on-one coaching sessions, and provided detailed progress reports to enhance team efficiency, service quality, and overall customer satisfaction.