Victor Manuel Rojas Solorzano

This position was about handling problems at first level of technology to be resolved and deliver a solution to the customer directly.

P&G Seniority was kept regardless of the transition from P&G. This position was about taking on technical problems that the first level of technology was unable to resolve and deliver a solution to the customer directly. Issues dealt with general PC (OS) usage, incident management, account lockouts, network, connectivity such as VPN and firewall.

Order placing and item tracking support for DHL customers. Customers called in to either invoice an item to be sent, or to follow up on an item’s status.

* Development in SAP’s environments (systems), namely ABAP and S4/H ABAP. * Support for fixes and continuous improvements * Technical research * Documenting processes