Daniel Shvets
Experienced customer service representative with a background working in the U.S. market. Proven ability to communicate effectively with customers, handle inquiries and complaints, and deliver reliable service in varied environments.
Experiencia
• Scheduling and dispatching services: Booking appointments, coordinating technician routes, and adjusting schedules based on customer availability and urgent pest issues. • Handling customer inquiries and complaints: Answering calls and emails about different problems, pricing, and warranties, while addressing concerns professionally. • Processing billing and payments: Creating invoices, taking payments, setting up service contracts, and explaining charges or service plans to customers. • Maintaining customer records: Updating client information, to ensure accurate follow-up and compliance.