Operations Manager

Role Summary The Operations Manager will oversee the day-to-day operations of a small accounting firm, ensuring efficiency, compliance, and alignment with the firm's strategic goals. This role is central to optimizing processes, managing resources, and fostering a collaborative work environment that supports client satisfaction and team productivity. Key Responsibilities Operational Oversight : Manage daily operations, including workflow coordination, resource allocation, and operational scheduling. Ensure smooth execution of client deliverables by liaising with accounting staff and partners. Process Improvement : Analyze existing workflows to identify inefficiencies and recommend solutions. Break down processes and workflows into individuals tasks to delegate to the team. Implement and maintain systems to enhance productivity and accuracy, including software tools and standard operating procedures (SOPs). Team Management : Supervise administrative staff and support accounting teams in meeting deadlines. Coordinate onboarding, training, and professional development activities. Compliance and Risk Management : Ensure adherence to regulatory requirements and firm policies. Monitor client data security protocols and manage compliance with accounting standards and data privacy laws. Financial Management : Assist in budgeting, tracking operational costs, and identifying cost-saving opportunities. Oversee vendor relationships, including negotiations and contract management. Client and Stakeholder Engagement : Support client interactions by resolving operational inquiries and ensuring high service levels. Collaborate with leadership to align operational strategies with the firm’s business goals. Proposal Development: Collaborates with partners, sales staff, and accounting staff to develop proposals. Supports communication and follow-ups to prospective clients. Client Onboarding: Streamlines the onboarding process, developing and enacting client checklists, information, and data connections. Tech Stack Management: Supports the implementation, integration and training of technology tools used by the firm. Required Experience 5+ years in operations management, preferably within a professional services or accounting environment. Proven experience in process optimization, team supervision, and client-facing operations. Strong knowledge of accounting or professional services workflows is a plus. Technical Skills Proficiency in project management tools (e.g., Asana, Trello) and accounting software (e.g., QuickBooks, Xero). Proficient in spreadsheets, including data analysis, data reporting, and PivotTables. Advanced knowledge of MS Office Suite, particularly Excel. Familiarity with document management systems and CRM tools. Soft Skills Strong organizational and time management skills. Excellent interpersonal and communication abilities—you will work directly with the client and their team. Problem-solving mindset with attention to detail. Leadership skills to inspire and guide teams in a fast-paced environment. Perfect English. Key Performance Indicators (KPIs) Improvement in operational efficiency metrics (e.g., task completion rates, process turnaround times). Reduction in operational costs or identified savings. Employee satisfaction scores related to support and operations. Timely and accurate delivery of client work. APPLY HERE: https://www.linkedin.com/jobs/view/4138178711/?alternateChannel=search&refId=CoSAQWcvHwmDL6ksEgSqMw%3D%3D&trackingId=Vq9XK0aVv60DOLo3SAasUg%3D%3D&trk=d_flagship3_job_collections_discovery_landing

Regístrate gratis para aplicar