Customer Service Agent

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms. The Role We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner. You Will Be Responsible For Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Profile Analytical and critical thinking Strong oral and written communication abilities. Advanced English Level Teamwork oriented Strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Strong computer navigation skills and PC Knowledge Quiet and distraction-free environment to work Problem-solving Possess self-motivation to achieve and exceed goals Immediate availability preferred. What's on Offer? Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities Flexible working options APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin

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