Payments Analyst

Betitngjobs is working with a rapid growth operator seeking to expand its remote-based Payments team. This role is only suitable for those with iGaming experience in a hands-on payments analyst role. PIQ experience is essential. Duties Player Support & Case Management : Handle player inquiries related to missing or failed transactions with efficiency and empathy. Investigate payment discrepancies and resolve issues promptly. Communicate resolutions clearly to players, ensuring a positive customer experience. Payment Processing & Proactive Monitoring : Conduct daily reviews of payment transactions to identify irregularities or issues. Ensure smooth processing of deposits, withdrawals, and refunds. Proactively identify patterns or recurring issues affecting payment flows. Provider Case Handling & Escalations : Act as the primary point of contact for payment providers, including escalation of complex cases. Build strong working relationships with payment providers to expedite resolutions. Manage service level agreements (SLAs) with third-party payment partners. Data Analysis & Reporting : Monitor key payment KPIs and report trends or issues to management. Provide recommendations for process improvements based on data analysis. Requirements At least 1 year of experience in payment operations, preferably within the gambling industry. Hands-on experience with PaymentIQ is essential. Familiarity with various payment providers, processing methods, and fraud prevention tools. Strong investigative skills with a solution-oriented approach. Excellent communication skills, both written and verbal. Fluency in English APPLY HERE: https://www.linkedin.com/jobs/view/4143266266/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=Nm%2FGUj8S%2BgSLkCF2SsBlLQ%3D%3D&trackingId=gi1v%2Bh8CESxBd26%2B7JG3EQ%3D%3D&trk=flagship3_search_srp_jobs

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