Client Care Coordinator (WFH)

🌐 About Latam Opportunities We partner up with companies to provide opportunities for professionals in Latin America. 🌐 About DELV Global DELV Global connects North American businesses with top-tier remote professionals from Latin America, Africa, and the Philippines. We offer remote work opportunities with the structure and protection of a U.S.-based company, empowering you to grow your career from anywhere in the world. 📢 Seeking Client Care Coordinator for a U.S.-Based Speech Therapy Company: We’re hiring a proactive and organized Spanish-speaking Client Care Coordinator to support our Pediatric Speech Therapy. client in the U.S. This is a small business that has been operating for 17 years with a strong trajectory. This role is essential in ensuring smooth day-to-day operations, welcoming client experiences, and strong administrative support. The ideal candidate is a natural communicator with excellent follow-through and a warm, professional presence. They work closely with its Hispanic population located in North Carolina, US. Key Responsabilities Client Interaction & Virtual Office Support: Serve as the first point of contact between clients and the company via phone, text, email, social media, or video calls. Communicate clearly and professionally with families and caregivers, maintaining a warm and welcoming virtual presence. Ensure all virtual office systems and communications stay organized and efficient. Administrative & Front Office Support: Answer incoming calls, respond to inquiries, and manage follow-ups. Verify client eligibility and process service authorizations through various insurance portals. Enter client data into EMR (Electronic Medical Record) systems, manage scheduling, cancellations, and payment postings. Maintain accurate and up-to-date client records in Fusion EMR and IntakeQ. Support the CEO with administrative tasks as needed. Marketing & Client Engagement: Coordinate monthly marketing initiatives with guidance from the client. Create and send newsletters to current and prospective clients. Assist in content creation for social media, ensuring it aligns with brand guidelines and values. What You’ll Need to Succeed Fluent in Spanish and English Associate degree or equivalent experience 2+ years in a professional setting, ideally within a medical office Understanding of medical terminology and basic insurance processes Familiarity with EMR systems (Fusion EMR preferred), Microsoft Office, and insurance portals Experience in marketing or content creation is a plus Strong communication skills and initiative — able to work independently without micromanagement Organized, detail-oriented, and time-efficient Comfortable interacting with children and families in a professional manner Understanding of or willingness to learn HIPAA compliance standards Tools You’ll Use Microsoft Outlook Fusion EMR IntakeQ Virtual Receptionist Software 8x8 Phone System Faxage Various Insurance Portals What We Offer Training provided on all internal systems and client processes Ongoing support from a mission-driven, family-centered team A meaningful opportunity to help children and families thrive Compensation Hourly Rate: $7.50 – $8.50 USD/hour (based on experience) Performance Bonus: Available when key performance metrics are met Schedule Full-time Monday to Thursday: 8:30 a.m. – 6:00 p.m. EST Friday: 8:00 a.m. – 12:00 p.m. EST 💡 Start Date: ASAP 📢 Training Provided? Yes! Apply Now 📢 Looking for more opportunities? Join our talent pool, and we'll send job opportunities directly to your inbox!

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