Help Desk Assistant

We’re looking for a Help Desk Assistant to support our IT team remotely from anywhere in LATAM. 👨 💻 What you’ll be doing: • Provide first-level tech support via service tickets • Monitor and escalate technical issues • Assist with Active Directory, documentation, and network organization • Join field visits (virtually or on-site when applicable) • Participate in network equipment setup and SOP writing 🧠 Who we’re looking for: • Final-year students or recent grads in Computer Science or related fields • Strong soft skills and eagerness to learn • Willing to work night shifts (6:00 PM – 3:00 AM or 7:00 PM – 4:00 AM EST) ⚡ Plus if you know about: IP networking, OSI model, cloud platforms (Azure, AWS), SOPs

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