Field Technical Engineer (freelance)

Who we are: Bitrock is a high-end consulting and system integration company, strongly committed to offering cutting-edge and innovative solutions in the field of DevOps & Site Reliability Engineering, Custom Software Design & Development, User Experience & Front-end Engineering, and Data & Analytics. Bitrock has the ambition to accompany companies along their evolution path, becoming a center of excellence in the design and development of software solutions that can help them provide advanced digital services that are truly resilient, sustainable and based on data . The effectiveness of Bitrock solutions stems from Partnerships with key technology vendors, like HashiCorp, Confluent, Lightbend, Mediterian and Radicalbit. What we stand for: At our core there’s a strong commitment for gender equality in STEM, and we pursue an environment-friendly philosophy: for this reason, we are proud to be Partners of SheTech Italy and Treedom and support their missions to bridge the gender gap in technology and create sustainable ecosystems through tree planting respectively. What you will do: We are seeking experienced Field Technical Engineer (freelance) to join our growing team at Bitrock. What we need from you: Programming Languages & Frameworks Basic Proficiency in JavaScript/TypeScript/ React.js for frontend applications Basic Backend development skills in Java Basic API development and REST services experience Basic SQL and database management skills Cloud & Infrastructure Basic experience with cloud services (AWS) Basic understanding of containerization and microservices architecture Basic networking knowledge Application Support Skills Strong troubleshooting and problem-solving abilities Experience with logging and monitoring tools Knowledge of incident management processes Understanding of SLA management Root cause analysis expertise Tools & Platforms Proficiency with JIRA for ticket management Knowledge of Confluence for documentation Understanding of version control systems (Git) Familiarity with monitoring and alerting tools Soft Skills Strong analytical and problem-solving abilities Excellent communication skills in English Ability to work in a 24/7 support environment Additional Considerations: Must be able to work in North America time zone Should understand service management frameworks and ITIL processes Ability to perform root cause analysis and create technical documentation Understanding of non-regression testing and patch management Duration of engagement: 1 year Full remote Recruitment process: Our recruitment process has 2 stages: First discovery interview with our HR team Technical interview with our Team Leaders or Costumer How to apply: You can apply send your cv to hr@fortitudegroup.it

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