WFM Business Partner

Position overview: As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients. Key responsibilities: OOversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality Ensure proper resource allocation and cost management across the designated accounts Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts Core competencies: Giving support. Focusing on customers Embracing technology Managing self-development Functional competencies: In-depth knowledge of WFM processes and best practices Ability to lead others to solve complex problems, using sophisticated analytical thought to exercise judgment and identify innovative solutions Strong stakeholder/ client management skills Knowledge of resource/ budget creations and execution Qualifications: 5+ years of progressive experience in Workforce Management Bachelor’s degree or equivalent CEFR B2 oral and written English

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