Customer Success Manager

Senior Customer Success Manager (Strategic Accounts) Overview We are looking for a Senior Customer Success Manager to manage and grow strategic client relationships end-to-end. This role owns the full customer lifecycle , from onboarding and adoption to retention and expansion, ensuring clients achieve maximum value while driving measurable business outcomes. This is a high-impact, strategic role that requires a strong commercial mindset, the ability to leverage data for decision-making, and proven experience influencing retention and revenue growth. Key Responsibilities Own and manage a portfolio of strategic accounts end-to-end , acting as the primary point of contact Lead the full customer lifecycle : onboarding, adoption, retention, and expansion Build strong relationships with multiple stakeholders , including decision-makers and executives Proactively identify risks, churn signals, and growth opportunities within accounts Drive customer retention and revenue growth , including upselling and cross-selling initiatives Use data and customer insights to inform strategy, track performance, and optimize account outcomes Conduct regular business reviews (QBRs) to align on goals, performance, and future opportunities Partner cross-functionally with Sales, Product, and Support teams to deliver solutions and improve customer experience Manage escalations effectively, ensuring timely resolution and customer satisfaction Advocate for customer needs internally and contribute to product and service improvements Requirements 3–5+ years of experience in Customer Success, Account Management, or similar client-facing roles Proven track record of managing accounts end-to-end , with ownership of the full customer lifecycle Demonstrated impact on customer retention, churn reduction, and revenue growth Strong commercial mindset with experience identifying and closing expansion opportunities Ability to work with data, metrics, and customer insights to drive decisions Experience engaging with multiple stakeholders , including senior-level clients Excellent communication, relationship-building, and problem-solving skills Strong organizational skills with the ability to manage multiple accounts simultaneously Experience with CRM and customer success tools (e.g., HubSpot, Gainsight, ChurnZero) Preferred Qualifications Experience in SaaS, technology, or B2B environments Experience managing mid-market or enterprise accounts Background in data analysis and reporting Customer Success or Account Management certifications

Regístrate gratis para aplicar