Tikell Smith
Self-motivated and detail oriented professional with over 8+ years of experience in multinational companies. Experience working at fast-paced environments, very proactive and challenging, oriented to results, very enthusiastic, fast learner, communicative and great analytical skills.
Experience
• Establish and modify credit limits for all new and existing customers, based on information obtained from banks or trade references. • Approve and reject orders. • Review credit applications and follow up on outstanding debts. • Analyze credit reports (Experian, Equifax, TransUnion) and financial statements to determine customer’s credit worthiness. • Set and remove credit holds on accounts. • Monitors and communicates credit concerns to management. • Process payments for overdue accounts.
• Answer consumers questions by phone or by mail regarding their credit reports, products and services. • Process credit disputes. • Revise customer ́s credit scores/credit worthiness and give credit advise. • Remain up to date with company ́s policies also federal and state laws. • Process consumers payments, refunds, subscriptions, upgrades, downgrades, cancellations.
• Quote members benefits and verify eligibility. • Enroll members into healthcare plans. • Process medical claims. • Process consumers payments, refunds, and coverage termination.
• Process payments, refunds, retentions, cancellations, up sales, service upgrade, collections. • Schedule service installation and technician repair service. • Troubleshoot customers service (cable / internet / phone) by phone. • Take escalated calls.