Sarah Luz Del Rosario Mercado

Evaluate code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems. Write supporting code for web applications or web sites. (php, html, css and javascript based). Perform web site tests according to planned schedules, or after any web site or product revisions. Select programming languages, design tools, or applications. Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media. Write, design, or edit web page content, or direct others producing content. Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with web sites. Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.

Accounts and order handling through shopify's ICA. Customer support through chat, email, sms and phone (LiveEngage). Socials management through Salesforce. SEO Management.

Manage users login information such as passwords, usernames, security questions in the server manager active directory. Troubleshoot user network problems. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor, and maintain email applications or virus protection software. Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system. Gather data pertaining to user needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. Establish direct communication with customers to handle their issues with cable, internet and phone services.