Gustavo Alexander Rodríguez Rodriguez
I am a Customer Service Specialist with more than ten years of experience in the hospitality Industry and Airlines, holistic knowledge of Online Marketing, Community Management, Team Lead, Sales, and Retail Store Management.
Experience
Team leader responsible for the company's achievements and the proper handling, follow up and care of the most loyal and valuable customers in order to ensure an outstanding customer experience. Always encouraging our team to strive to guarantee the best and the most memorable experience. At the same time focused on making the travel experience of a passenger, the safest and most remarkable with one of the best and well-prepared human resources of the aviation and the customer service in our region. Responsible for the security of passengers on commercial flights and the compliment of safety measures according to international regulatory entities such as FAA, OACI as well as the Panamanian Authority of Civil Aviation.
Inventory, Sales, KPI's, store performance reports, and leading team to strive to get the store sales milestone. Maintain the store design, Visuals and aesthetics according to franchise standards.
Responsible for all customer's inbounds arrivals and departures. The proper handle of guest inquiries and requests regarding In-house experience and the most outstanding and remarkable Customer Service Experience. Sales based on Hotel Rooms, Reservations, upsells, cross-sells, and add-ons services focused on guarantee the most luxury and top-notch Hospitality Services of a Worldwide Hotel Brand.