Fernando Vidal

• Day-to-day timely operational execution reports, highlighting customer service, transportation, operations & warehousing teams. • Daily reports of RTG movements and the vessels delays. • Preparing monthly metrics and KPI's presentations. • Update actively existing reports and source systems with new transitions. • Produce new reports as per projects/function needs. • Reviewed and analyzed systems functions and reporting processes to ensure continuous accuracy. • Provided support to executive staff members. • Gathered information on field performance, reportable events and material usage in order to analyze changes and produce informative reports. • Reviewed mission requirements and identified appropriate equipment to achieve goals. • Review important documents with different parties lines, and all operations support teams (Yard Planners, Ship Planners, and Documentation).

• Order supplies in SAP. • Take payments for lease, supplies, new orders, and invoices. • Responding in a timely manner to service issues and requests. • Providing technical support across the company. • Setting up accounts for new users. • Repairing and replacing equipment as necessary. • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. • Performed cold-calling and follow-ups with leads to secure new revenue. • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

• Working for the OEM (Original Equipment Manufacturer) Business Division, that helps technology companies go to market with world class services and provide solutions in more than 40 vertical markets that depend on high-quality, stable and well-engineered technology. • I was responsible for engaging with the customers, in order to facilitate them business opportunities and solutions with their complaints, such as returning products, creating new orders, setting pick-ups and redelivery, analyzing trends for own products and services in companies like Mc Donald's, Google and Hyundai. • Offered internal and external customers first-rate customer service to maximize satisfaction and business success. • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. • Developed working relationships with internal and external customers while assisting with account management duties.

• Responds to the customer inquiries by understand it, reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. • Prepares the customer inquiries by studying products, services, and customer service processes. • Establish and maintain good rapport with customers by using positive language and anticipating their needs. • Record the customer inquiries by documenting inquiry and response in customers' accounts.

Responsible for first-level troubleshooting of all consumer order issues providing support to all customers in regard to the processing of their orders, inclusive of the management of all order entry aspects.