dashuel Paniagua White

. Provided customer support for Santander clients regarding credit card payments, fees, and general banking services . Assisted customers in resolving issues related to loan inquiries, payment arrangements, and account concerns . Explained financial products and services clearly and professionally

.Created hardware replacement orders for customers, making sure everything was set up right and followed Cisco’s process . Always checked if the items were in stock before placing any orders to avoid delays.. .Helped renew service contracts so customers could keep getting hardware replacements when needed.

· Managed credit card collections through outbound and inbound calls. · Negotiated payment arrangements to recover past-due balances while maintaining positive client relationships. · Reviewed customer accounts, verified payment histories, and updated account information accurately.