yitzhak kabir n/a brooks

Assisted customers in resolving technical issues related to Apple's products and services, including Mac, iPhone, iPad, Apple Watch, and other Apple devices and applications. Demonstrated technical knowledge of Apple hardware and software to effectively assist customers with troubleshooting issues. Utilized Apple technical support tools such as Apple Remote Desktop and Apple Support Communities to diagnose and resolve technical issues. Communicated effectively with customers to understand their technical issues, provide assistance and resolve issues in a timely manner. Ensured an excellent customer technical support experience and high level of customer satisfaction.

WideOpenWest (WOW) Experienced Technical Support Agent with a proven track record of providing excellent customer service and resolving technical issues. Skilled in diagnosing and troubleshooting problems related to internet, cable television, and phone services. Proficient in promoting and selling company products and services while documenting customer interactions and following up on customer needs.

saks fifth avenue I was responsible for helping customers place orders online and for addressing any issues with deliveries, returns, lost orders, and refunds. I provided excellent customer service and was able to resolve any customer complaints in a timely and efficient manner. Additionally, I was able to keep track of customer records and orders, ensuring that all orders were processed correctly and that customers were satisfied with their purchases.

As an Intermedia cloud communications technical support agent, I was responsible for configuring and maintaining the company's Exchange Outlook email system, as well as providing support for its VoIP phone system. My responsibilities included troubleshooting email and VoIP-related issues, configuring and managing user accounts, and creating and assigning virtual and physical phone menus. I used my technical knowledge and communication skills to assist customers with their email and phone system needs and provide exceptional customer support.

Pantum Printers. Provided technical support to customers who called or emailed with issues related to Pantum printers, including connection issues, printing problems, software installation issues, and configuration problems. Diagnosed and resolved technical issues by performing tests and implementing effective solutions to ensure customer satisfaction. Documented and followed up on customer interactions to ensure that customer needs and expectations were met. Identified opportunities to sell consumables and accessories, as well as promote Pantum products and services to customers calling in for technical support. Collaborated with other teams within the company to resolve complex issues and ensure a high-quality customer service experience.