Olga Velásquez

Operations & Management | Remote Operations
Guatemala
BilingualComplete Profile

Versatile operations and project management professional with 15+ years of experience helping organizations turn strategy into execution. Brings structure, systems, coordination and execution to growing organizations. Comfortable working independently in remote environments, taking ownership, and keeping things moving from planning through execution.

Experience

CRM Manager & Ops Coordinator
Cleanbin (Puerto Rico, Remote)
2026-01 — Present

Coordinate day-to-day operations for a growing residential waste-bin cleaning company, managing customer relationships, CRM, appointments, team schedules, and service delivery. Develop daily and weekly work plans, coordinate field operations, and manage invoicing and administrative tasks. Support marketing campaigns and customer acquisition while helping establish practical workflows and systems as the business grows.

Founder & Ops Leader
Raíces Colectivo (Delaware, US, Remote)
2020-01 — 2025-01

Managed multiple concurrent projects, coordinating teams, timelines, budgets, and external stakeholders from planning through completion. Managed operational and financial administration, including budgeting, invoicing, cash-flow tracking, and project financial follow-up, while establishing practical systems and workflows to support service delivery and business growth.

Operations / Multi-country Coordination
Enveritas (New York, US, Remote)
2007-01 — 2023-01

Managed multi-country operations across Latin America, coordinating teams, field activities, and workflows from a coffee startup leader in Data Viz. Supported the implementation and improvement of operational processes, ensuring consistency, quality, and timely delivery across countries. Coordinated with internal teams, external partners, and clients while using data and reporting to monitor performance and address operational needs.

Education

Bachelor's Degree · Business Administration
UCA Nicaragua
2006
Postgraduate Diploma · Marketing for Enterprises
UCA Nicaragua
2007
Postgraduate Diploma · Financial Management
UCA Nicaragua
2010

Skills

Business OperationsCustomer & Client ManagementProject & Workflow ManagementScheduling & Resource CoordinationCRM & Customer Data ManagementProcess ImprovementOperational Planning & ExecutionTeam & Supplier CoordinationBusiness Development & Marketing SupportReporting & Administrative Management

Languages

English · B2French · A2