Jorge Rodriguez

Managing the Panama Over-The-Phone and Over-The-Video Interpretation operation staffed with English-Spanish interpreters working from the center as well as from home by overseeing all aspects of the operation, including but not limited to performance & attendance management, quality assurance, call processing, payroll, training, interpreter recruitment, attrition tracking & analysis, exit interviews, operational budgeting and planning. Also, assist the overseas Affiliate Partners with activations, conversions, deactivations and reports and follow up actions for their specific operation.

Insuring the operations of the center run accordingly and supervising a staff of over 200 interpreters and staff members. Responsibilities include: Personnel Administration, Scheduling, Staffing differentials, monitoring that the personnel follow company policies and guidelines, Training floor supervisors.