Ayram Polanco Ozuna

Perform periodic system maintenance. Install and configure the technology to be used in the company, which are, the equipment, operating systems, programs and applications. Find solutions to any failure and implement them. Perform diagnostics of hardware and software malfunctions. Provide assistance to employees or customers about technology.

Customer service. Recruit new applicants for the program. Create forms (DS-160) for consular processes. Help participants with the processes to carry out the program. Request, review and save the documents necessary for the processes.

Help the customer with their inquires. Provide to the customer the troubleshooting steps to solve their technical issues. Offer to the customer new bundles to improve their services. Guide the customer to register on the platform. Reset customer accounts and password.

Answer customer questions, resolve complaints, take orders, process payments, and make changes to customers' accounts. Build relationships with clients to create lifelong customers. Answer questions about financing, insurance, and other programs. Advise and educate individuals or organizations on acquiring and managing debt. Process financing and leasing deals.