Luis Alberto Lopez Tijerino
I am a results-driven Sales and Operations professional with 14+ years of experience in sales, business development, team leadership, and customer relations. Throughout my career, I have developed strong experience managing sales processes, handling both inbound and outbound leads, improving closing performance, and supporting high-performing teams. I have consistently focused on revenue growth, customer satisfaction, and achieving measurable results, with a proven closing rate of around 30%. I am a bilingual English/Spanish professional with strong communication, negotiation, problem-solving, and leadership skills. I am comfortable working independently in remote environments while also collaborating with teams and managing day-to-day operations. I am currently looking for a new opportunity where I can use my sales and leadership experience to help a company grow, improve performance, and achieve its goals.
Experience
- Manage sales activities in a fully remote environment, handling both inbound and outbound leads. - Consistently maintain a strong closing performance, with an average closing rate of approximately 30%. - Manage customer relationships throughout the sales process, from initial contact through closing. - Develop sales strategies focused on revenue growth, customer satisfaction, and conversion improvement. - Work closely with appointment setters, sales consultants, dispatch, purchasing, and project management teams. - Monitor sales performance, lead quality, KPIs, and overall sales results. - Support team members with sales strategies, customer negotiations, and problem-solving. - Contribute to process improvements and operational efficiency across the sales organization.
- Provided professional interpretation services between English- and Spanish-speaking individuals. - Facilitated clear and accurate communication in sensitive and time-critical conversations. - Maintained professionalism, confidentiality, and accuracy while working remotely. - Adapted quickly to different communication styles, situations, and customer needs.
- Supported sales operations and customer interactions while maintaining strong performance standards. - Monitored and evaluated employee performance to ensure quality and compliance with company standards. - Provided coaching and feedback to improve communication, customer service, and sales performance. - Trained new and existing employees on processes, systems, and best practices. - Assisted with identifying performance gaps and implementing improvements.
- Provided technical support and troubleshooting assistance to customers. - Diagnosed customer issues and guided users through effective solutions. - Maintained high standards of customer service while handling multiple interactions and technical problems. - Documented customer interactions and followed established procedures and performance standards.
- Managed inbound and outbound customer interactions with a strong focus on sales and customer satisfaction. - Identified customer needs and recommended appropriate products and services. - Handled objections, negotiated with customers, and closed sales. - Consistently worked toward individual sales targets and performance goals. - Developed strong communication and relationship-building skills in a high-volume sales environment.
- Provided professional customer service and support to customers in a high-volume environment. - Handled customer inquiries, concerns, and account-related issues. - Resolved problems efficiently while maintaining a positive customer experience. - Developed strong communication, problem-solving, and customer relationship skills. - Consistently followed company procedures and performance standards.