Lucía Delgado
Industrial Engineer with 5+ years of experience in project coordination, operations, customer support, and international environments. Experienced in coordinating cross-functional teams, managing client communication, supporting technical projects, and improving operational processes. Bilingual Spanish-English professional with experience working across LATAM and the US, seeking remote opportunities in operations, project coordination, customer success, or support.
Experience
Coordinated multiple technology deployment projects across LATAM and US. Coordinated regional infrastructure and site survey initiatives for enterprise clients including Pepsi, Walmart, BAC, and Liberty. Managed communication between clients, vendors, and internal teams. Managed project timelines, deliverables, documentation, and progress tracking using Smartsheet and collaborative tools. Served as the primary POC for stakeholders, facilitating meetings, resolving issues, and providing project updates. Created project dashboards supporting visibility across multiple simultaneous regional projects.
Supported HR and accounting operations through coordination of recruitment processes, employee documentation, and administrative activities. Managed confidential employee and financial documentation. Improved organization of operational records and reporting systems. Supported cross-functional teams by ensuring timely administrative and operational execution.
Delivered high-quality customer support while managing multiple cases in a fast-paced environment. Maintained accurate documentation and case records with exceptional attention to detail. Resolved customer issues efficiently while meeting strict performance metrics.