Danilo Rojas Coe
Importador de accesorios para teléfono móvil de Shenzhen Mobile Phone Accesories, distribución y venta de telefonía Cootel, administración de contratos, marketing, publicidad, ventas, negociación de contratos, negociación de adquisiciones, implementación de sistema de comisiones, entrenamientos.
Experience
Operations supervisor for Samsung Workshops Network in Nicaragua. Monitoring Key Performance Indicators like: customer turn around time, Long Term Pending, repeated repairs, first time compled, and other six KPI’s also managing workshops structure regarding time, logistics of telecommunication operators, suply chain management of spares, tools, internal and external warehouse, evaluating results and implementing new guidelines to increase performance and developing strategies to improve results in order to achieve and in some cases exceed Management by Objectives. Developing several action plans to reduce delay time improving customer experience. Provided uniforms and image renewal to all authorized service centers (ASC). Research of new candidates to become ASC according to laws and legal environment of the country. Developed daily and weekly reports, also country status presentations for managers and CEO. Increased distributors channel in order to spped up RMA’s and reduce customer response time.