Belkis Melo belkis.melo07@gmail.com

 Manage strategic objectives / POA (Annual Operating Plan)  Develop strategies to increase customer satisfaction  Team management, increase productivity and manage the integration of operational areas  Ensure the operations and meeting goals and objectives of the 3 departments  Building customer relationships and loyalt  Managing customer service teams, processes, and polices  Preparing, monthly reports for general director  Coaching and developing team members in soft skills  Manage the payroll, accounting – tax, services department  Responsible for customer management, contact requests, responses, conferences and communication in English. (everything related to the service to the client portfolio, local and international, more than 150 active clients). Manage the international partnership with a Payroll organization.