Grethel Celeste Rendón Gramajo

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. (In English, Italian and Spanish) • Communicating with customers through various channels. • Processing orders, forms, applications, and requests. • Communicating and coordinating with colleagues as necessary. • Ensure customer satisfaction and provide professional customer support.

• Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns. • Support and supervision in the registration and control of the accounting operations of the Institution and Projects. • Developed and updated spreadsheets and databases to track, analyze and report on performance and settlements data. • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

• Preparation, formulation of the files for the settlement of administrative agreements signed between the Ministry of Agriculture, Livestock and Food -MAGA- and the Centre. • Responsible for the organization of information related to the total settlement process of the Centre. • Responsible for the control of the general management agenda; appointments, meetings, interviews, conferences, visits, international and national trips logistic, etc.

• Control of the general management agenda; appointments, meetings, interviews, conferences, visits, etc. • Organizing and coordination of seminars, workshops, and conventions within different working groups of the company. • Responsible for the writing, transcription and translation of meetings agendas and acts.

• Organizing and coordination of work seminars with people from Central and South America, the Caribbean, and Europe. • Preparation of Power Point presentations of the Region to the Technical Manager to be presented abroad. • Accountable for cash accountability procedures for agronomists’ employees, and their special activities with farmers in the field.

• Accountable for the reception of documents and requirements for the Canadian non-immigrant visa application. • Responsible for initial personal interviews prior to the granting of a visa by the Canadian Officer in charge. • Verification of submitted proofs (financial, legal, personal documents) to be considered for the granting of visa to Canada.

• Increased customer satisfaction by resolving VIP passengers’ issues. • Resolved connectivity, mileage problems, improved operations and provided exceptional client support. • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.