Emily Ghezzo Vasquez

- Planning, monitoring and managed services, projects, and extraordinary activities - h24 on-call service and technical team activities planning - Monitoring and managing assigned departmental goals and billing through KPIs - Meeting budget, time, contractual requirements in collaboration with other business functions - Managing customer relations

- Product and process non-conformity management - Document drafting and certification management - Definition of corrective and preventive actions in collaboration with different company managers - Updating customer/supplier portals

- Welcomed and assisted international guests, ensuring a high standard of hospitality - Managed check-in, check-out and reservation using hotel management software - Handled guest inquiries and provided concierge services - Coordinated with housekeeping and maintenance to guarantee room readiness - Process payment and maintained accurate records of daily operations - Resolved guest complaints professionally, enhancing overall guest satisfaction

Advanced through multiple positions within the company, gaining solid experience in customer service, sales support, after-sales operations, tender management, and administrative - Managed the full After Sales cycle: preparation of commercial offers, follow-up, processing service and spare-parts orders, planning checks, and expediting activities - Oversaw back-office sales operations, including ERP order entry, multilingual customer support, and correspondence management - Handled tender procedures for Public Administration and private clients - Registered, monitored, and resolved customer complaints - Supported HR and Marketing functions, contributing to event and trade fair organization - Performed front desk and general administrative duties, including customer reception and office coordination