Miguel Olivas Soto

Provided technical support for internet and TV services, troubleshooting issues related to connectivity, hardware, and software. Assisted customers in understanding and navigating their service options, including package upgrades and feature explanations. Managed customer queries, complaints, and service requests, ensuring quick resolution and customer satisfaction. Documented interactions and solutions in CRM systems to track service history and improve future support.

Translated legal documents from English to Spanish and vice versa, ensuring accuracy in terms and legal jargon. Worked with contracts, affidavits, patents, and other legal paperwork, maintaining confidentiality and precision. Collaborated with legal teams to clarify complex legal terms and concepts for accurate translations. Managed document versioning and maintained records of translations for quality assurance and reference.