Francisco Javier Fallas Perez

• Provided specialized support in ticket handling and incident resolution. • Managed the deployment of banking applications into production environments. • Administered bank-wide monitoring tools such as Dynatrace and Foglight. • Developed applications on the ServiceNow platform to optimize IT Continuity tasks. • Designed and implemented reports for IT Continuity Testing management. • Created and deployed an incident analysis dashboard to track recurring issues across different banking units.

• Provided technical support and monitored company systems across Costa Rica, Guatemala, Honduras, El Salvador, Ecuador, and Colombia. • Administered Linux servers and PostgreSQL databases. • Managed ticketing system and incident resolution, ensuring timely responses. • Delivered customer support and troubleshooting for international operations. • Designed, implemented, and managed national and international projects. • Ensured system reliability and efficiency through proactive monitoring and maintenance.

• Conducted monitoring tasks and ticket handling for case resolution. • Provided support for incident resolution across multiple countries, including Costa Rica, Nicaragua, Honduras, El Salvador, Guatemala, and Peru. • Assisted in troubleshooting and maintaining server infrastructure. • Developed a web application (HTML, CSS, JavaScript, C#) to optimize department tasks, including: o Monitoring database jobs. o Ticket validation. o IDOCS log management. o Noble authentication tracking.