Orlando
Throughout the years, I have specialized in fraud detection and data analytics. My abilities of quick learning, adapting, and working under pressure have enabled me to complete tasks with great success, surpassing employers expectations.
Experience
Responsible for executing full investigations on business credit reports, along with updating and correcting reports to reflect accurate information. Providing business owners with a full understanding of the how the data on their report works. In charge of training new arrivals to the department, and conduct high priority investigations for big corporate businesses.
Post Withdrawals Department Agent- Responsible for Budget management of more than 1M per month. In charge of payouts approvals/denials for 4 different websites (2011-2015) Processing Department = Responsible for credit card deposits, chats, processors follow-up & account screening (2010-2011)
In charge of the Security Department staff (agent’s issues, schedules, inquiries) & Risk Management logistics (research procedures, accounts closure, chargebacks & high risk accounts). Liaison for CS/Payments/Deposits Department from the Fraud Prevention perspective