Haffid Gazel Carvajal

 Acknowledged and greeted guests in public spaces with a warm and friendly smile  Performed quality cleaning to meet required standards within set time limits & complied with all safety guidelines  Cleaned hotel rooms/condos including: dusting, vacuuming, changing bed linen, etc.  Picked up ground litter around hotel or anywhere visible  Performed similar duties as requested by supervisor

Capital One , Fraud Department  Customer Service  Protection against fraud in the credit card department and disputes department.  Basic computer knowledge, Word, Excel, Power Point  English as second language  Fraud account USA and fraud disputes Canada

 Retail Customer Service  (AIV) Amazon Instant Video  Kindle Customer Service  App store Customer Service  Fire tv Customer Care  Email Customer Service (related to previous skills).  Echo Customer Service

 Tier 1: Customer Service Assistance Protecting the consumers credit report security via freezes and fraud alerts,also removing them if the consumer needed to. Apart from that also managing some other aspects from their accounts and credit reports.  Tier 2: Dispute Department Helping the consumers file disputes or removing them. Following the process with the consumer and also adding Important documentation to their dispute cases. As well taking care of any of the tasks done in tier 1. If needed I also filed disputes sent by regular mail from the consumers which they were handled different in some aspects.