John Bartly Palma
Ingeniero en systemas y servicio al cliente
Amplia experincia a nivel tecnico en servicio al cliente con dominio del idioma ingles
Experience
Team Lead
HP
2008-02 — 2018-02
Team worker. Problem Solver. Good Communication. Multi-tasking. Team Management / People Development. Couching / Feedback (Monthly). Schedules (create or modify). Build reports and performance analysis weekly Focus on daily operation (SLA) Metrics (quality, average handle times, first contact resolution, productivity, etc) Leadership People Management Team Development Escalations
Education
Técnico · Ingeniería Telecomunicaciones
icae
Present
Otros Estudios
BYTE
2020
Skills
MS OfficeMicrosoft ExcelServiceNowWindows 10
Languages
Inglés · avanzado