Siulimar García Oropeza

Assisted customers from USA and Canada providing Technical Support for the Alienware computers Investigated customer problems and provided speedy resolutions Knowledge on Citrix platform used to create customer tickets Provided hardware TS

Make sure about the amount of products in the store and ordered supplies to our differents providers ▪ Increased sales by implementing marketing campaing on Facebook and e-mail promotions ▪ Provided proper follow up to our different customers

▪ Made sure about the amount of products in the store and ordered supplies to our different providers ▪ Provided proper recommendation to customers about our different products through e-mail or telephone ▪ Updated webpage with the newest products