Hellen Quiros

• The work focuses on answering HR, to suppliers providing updating information on each individual profile, letting know if they are rehired, requesting evidence when an employee is terminated. • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. • Put your exceptional customer service, communication and organizational skills. • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.

• The work focuses on answering HR, Payroll, Benefit, Stock, and policy questions and resolving issues coming in via the phone system. • Use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis. • Put your exceptional customer service, communication and organizational skills. • Prioritize to work in a fast-paced, rapidly changing HR environment.

• Help with the end of the fiscal closure for all G&P clients, with any open invoice. • Check for all the account to close correctly review the type of currency and make the necessary calculations for all to close in zero either debt or credit. • Load and review massive accounting entries into SAP using JES format.

• Contribute to the service improvement efforts of the team and implement change in a positive way. • Looking constantly for development as well as continues improvement for the entire team. Responsible for planning, coordinate and monitor calls to assure compliance or create any • plan execute in proactively coaching and feedback when required. Documenting escalations, Positives/Negatives.

• Encourage motivating actively the team members, for the daily improvement. Managing escalations from agents or consumers. • Ensuring that the employees follow their schedules and instructions. Keep in contact with business owners. • Cover any payroll concern for each of my agents. • Interview future candidates.

• Ensure that the agents are following correctly policies and procedures. • Lead weekly Calibrations with vendors. And clarify any doubt about the process. • Data report with agent’s performance and actions to take individually. • Create MAPS-SOP's. • Solve Score Discrepancies. • Update Guidelines according to the process.

Mortgage Production supervisor for International Credit. Verified that all agents were properly trained. Met goals KPI's for production. Make sure that all cases were promptly processed. Cover the proper (SLA) Daily reports (US Main Office. Establish credit references on auto loans, credit cards, student loans for customers outside of of USA, Singapore, Japan, China and Spain. Be on top of the compliance of the necessary steps to achieve the daily productivity and quality. Interviews with futures candidates.