Luis Ángel Tenorio Astorga

Luis Ángel Tenorio Astorga

Experience

Billing Analyst - Aviation Area
World Fuel Services
2018-052018-10

Fulfillment of the invoices to the commercial airline’s customers. Review and verification of the invoices data. Review and verification of the bank’s accounts of each customer for the invoices to be billed, and the terms and conditions of payment for each customer. Preparation and fulfillment of the corresponding documentation for credit and rebill for the invoices of each customer when needed. Corporative communication among several departments of the company, regions, and customers for the correct verification of the customer´s data for the invoices. Active communication with the supervisor for a credit approval and rebill for certain especially customers, and system data errors of the customers.

Assistant Manager in the Administrative Area
Santa Rita Bakery and Pastries
2015-122018-05

Leadership and negotiation with suppliers for the first quality bakery products and services. Knowledge of pastries and bakery products. Planning for improvements in the production and distribution of the products of the company to direct customers and others. Verification and update of the inventory every month in the software as well as checking the cost prices of the goods and selling price. Review and verification of the invoices from suppliers for taxes and the incoming goods, besides the customer´s receipt as well as the customer´s orders. Preparation of the documentation, accountability, and yearly inventory. Inspection of the documentation according to the business and the municipal taxes. Computational software maintenance.

Customer service representative and customer satisfaction
SYKES - Costa Rica
2015-022015-11

Verification of the customer´s invoices for errors and explanation of what is being billed. Selling the company’s products and services to current and new customers. Search and locate customer´s lost products purchased via web site. Inspection of the customers’ accounts for credits and rebill. Negotiation with customers about their credit and financial status for possible credit´s on their accounts. Basic and intermediate technical support of the services provides by the company to the customers. Intermediary between the customer and salesperson of the company in an authorized store.

Education

Universitario · Administración de Negocios Internacionales
Universidad Latinoamericana de Ciencia y Tecnología
2020
Técnico · Aviación Comercial
Aerobell Flight School
Present
Técnico · Aviación Comercial
Escuela Costarricense de Aviación
2015

Skills

Google driveLinkedInMIcrosoft WordMicrosoft ExcelMicrosoft Power PointMicrosoft PublisherOracle

Languages

Español · avanzadoInglés · avanzadoFrancés · basico