Ana Lorena Ramos

B2B & B2C Customer Service and communications. Content creation for internal & external communications. Designed and implemented new deals for worker benefits (discounts, promotions) by developing relations with outside suppliers. Analyzed budgets and keep track of spending per area through strong team leadership and organization. Prioritized the creation monthly reports of Human Resources spending and detail what budget is being spent on. Upgraded internal client service through motivating and mentoring coworkers. Coordinated the delivery of internal news and communications. Assistance to the department in charge of social responsibility for events.

B2B Customer Service. Managed and opened accounts related to corporate clients by strategically targeting new customers. Facilitated disbursements under credit lines for clients to operate at better capacities. Negotiated credit line renewals based on projected company financial statements and internal budget goals. Encouraged clients to open and renew time-deposits by establishing the bank as a trust-worthy institution. Listened, mediated, and handled firsthand communication with clients and administered all needs internally. Clients included 25 heads of large and medium sized corporations managed by a team of 9 members.

Create and manage website through strategizing with Facebook ads & SEO to grow a small business with limited budget. Content creation and social media management to drive sales and creation of online community. Development of multichannel marketing campaigns. Building of social media presence and brand management. Research on communications and social media to enhance performance of digital business. Online advertising through different media on various channels. Build customer relations through verbal communication and online feedback. Drive online growth by adapting the market to digitalized engagement with retail businesses.