Julio

Responsible for: incoming calls attending customer needs, Engaging different bussines branches to improve response, Analysing Providing feedback to implement changes on service platform.

Responsible for booking US domestic flights. Responsible for proper Business itineraries and logistics. Drive escalation for unsatisfactory booking processes.

Mitigation of counterfeit risk and brand protection. Data Analysis and HTML pages catalog corrections Drive escalation for potential legal issues and infringements of any kind.

Delivered outstanding accounting support to selling partners Performed Catalog and Style Corrections on Product Pages Applied initiatives to improve Employee value and productivity.

Delivered complex troubleshooting on the MS Windows environment. Support for technical HW/SW issues on MS equipment for end-users. Cloud and Antivirus Support for end-users.

Performed complex IT troubleshooting on escalated contacts. Project Manager I with Mentoring tasks for new hires. Training and Development for new hires Secure SLA Scope.

Diagnosis and troubleshooting of complex technical problems. IT, VPN, Account Management Applications Support MS Outlook and Exchange servers support

Delivered an excellent Customer Experience on Insurance Services. Performed Reinforcement Training Sessions for new hires.