Erney Paez Paez

Deploy, monitor, and maintain mission-critical IT infrastructure in hybrid environments (on-premises/cloud) using VMware vSphere and AWS, ensuring high availability and performance. Collaborate with DevOps and cross-functional teams on system enhancements, using Agile (Scrum/Kanban) for CI/CD pipelines and infrastructure improvements Provide Tier 2/3 technical support, troubleshooting complex incidents through log analysis and root cause analysis (RCA). ITSM processes (incident, change, and problem management), integrated with CMDB for asset tracking, following ITIL v4 best practices. Conduct security and compliance audits for PCI-DSS, ISO 27001, and internal policies, focusing on payment systems and sensitive data environments. Automate IT tasks using PowerShell and Bash scripting to improve efficiency in deployments, backups, and monitoring

As NOC OPERATOR L2 optimizing mission-critical application workflows across AS/400 and distributed client-server environments. Focused on ensuring system reliability through rigorous process execution, performance monitoring, and continuous improvement initiatives. Technical Environment: AS/400 (RPG/CL)• Client-Server Architectures • Job Scheduling • DB2/400 • Backup Solutions •ETL Monitor- Process Execution & Optimization: Manage end-to-end application workflows, ensuring SLA compliance and peak system performance through proactive monitoring and tuning -SDLC Support: Facilitate software development via comprehensive testing and technical validation Data Integrity Management: Implement robust tracking systems for application tasks and maintain synchronized data replication (DR/backup) Implemented ETL validation protocols ensuring 100% data accuracy in cross platform replication - Contingency Operations

Tester and Analyst: Highly proficient in agile methodologies, with extensive experience in manual testing for web processes and microservices. Expertise in conducting database assessments using SQL to ensure data integrity and skilled in orchestrating API testing to validate both functionality and performance