Rommel Jose Zavala Lacayo

• Managed patient communications, appointments, and follow-ups—ensuring a professional and positive customer experience • Coordinated with medical staff and logistics for patient services • Handled inquiries via phone and email, providing timely information and support • Maintained detailed records of patient interactions and appointments in CRM-like systems • Managed financial processes including billing, payroll, and account reconciliation • Management, support, and achievement of results for all patient care staff, including scheduling, meeting patient and financial objectives for each appointment and specialist • During my management, with the support of the entire team of Operations, Customer Service, etc., team, we were able to increase the number of specialties at the clinic from 4 to 19 specialties • Expert in training on customer service, communication methods, and objection handling, whether in outgoing calls, incoming calls, or direct interaction