Victor Josue Largaespada Andino

Devised solutions to operations issues related to Windows and Office, working closely via phone, email, live chat and web teleconference. Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Created help desk tickets, troubleshot and resolved desktop issues. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Managed high levels of call flow and responded to remote technical support needs.

Executed various techniques, including Predictives and Correctives to maintain servers and systems, keeping networks fully operational during peak periods. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Collaborated with vendors to locate replacement components and resolve advanced problems. Configured hardware, devices and software to set up work stations for employees. Patched software and installed new versions to eliminate security problems and protect data.

Developed and tested new product offerings prior to release to assist development team in bug identification. Determined hardware and network system issues using effective troubleshooting techniques. Created help desk tickets, troubleshot and resolved desktop issues. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.