Gabriela

– Technical assistance for assigned clients, including data gathering for reports to be presented at client meetings. – Overviewed server and storage advisories, to ensure proper function of assets. – Managed projects through Salesforce.

– Part of the RoomIt CSS Implementation project, as Implementation Specialist, considered a horizontal promotion. – Created, developed, and completed project for SOP creation for the Amazon account. – Trained in different GDS (Apollo, Sabre, Power Turbo). – Provided travel counseling support to Amazon employees, relocation, and candidates (for domestic and international travel), utilizing preferred vendors to maximize profit. – Trained for support through different channels (phones) and self-trained for assistance via e-mail, for the Gen/Relo mailboxes through Moxie. – Self-trained in assisting international travelers via e-mail, with great results that led the Training Department to ask me to assist in training other e-mail counselors.

– Expert in Blended, FBA, FUII, and Lightning Deals. – Lightning Deals check-up process fix and improvement. – Assisted Escalation Services (AES) Project assistance. – Used case management tools for problem-solving. – Acted as Technical Account Manager; as a result of high performance. – Gemba Board Champion, in charge of continuous process improvement by managing projects. – Attended FBA Seller Summit in New York City, as Seller Support Expert (June 2017). – Worked on WFM project, on the side, for handle-time improvement for all Seller Support teams, with proven positive results. – Networking skills used to engage other departments for problem-solving. – Internal POC for Small & Light products. – Participated in Dev-Talk sessions.

– Provided support to Amazon.com/ca third-party sellers. – POC for non-support issues in absence of supervisor. – Lobby sweeping for FB@. – Lobby-Buddy system scheduling.