Alberto

Outbound & Inbound phone interaction with financial services, any installment loan-related inquiry, run bank verifications, review all requirements to get the loan.

In charge of making credit card deposits, make a review if customers are eligible for it. Handle chargebacks & refunds excel sheet reports and all fraud-related activities. Proficiency in AcuityTec & Iovation databases for a background check, as well Dougflow for card processing.

Outbound & Inbound phone interaction to organize the pickups & drop-offs with different parties such as drivers, customers & warehouse employees to deliver on time the merchandise.

Inbound customer service phone interaction taking the wagers. As well in charge of moving & refreshing soccer betting lines so the customer would be able to check the line and place a wager.

Inbound & Outbound technical & non-technical computer-based support as well customer service phone interaction also emails to HP Engineers & the final customer, to set-up appointments and get part replacements.

Manage cash and sales transactions in dining facilities, include promoting services, improving customer satisfaction answering inquiries, reporting to the restaurant's manager, and greeting customers.