MANUEL Silva

A service professional is responsible for providing personalized and discreet service to individuals or families, whether in a private home or a luxury hotel. Their job is to ensure that everything runs smoothly and that the client's or employer's needs are fully met.

First impression of the hotel and ensuring guests have a pleasant experience from arrival to departure. Greet and welcome guests. Check-in: Verify reservations. Request identification. Assign rooms and issue keys or cards. Explain hotel services (breakfast, Wi-Fi, hours, etc.). Check-out: Review room status. Prepare and deliver the invoice. Charge the total stay. Collect keys or access cards.

Receiving calls from the healthcare sector through the Liveops platform in the Teladoc-Health campaign, scheduling medical appointments, creating accounts for new users, and guiding them through the system, showing them how to use the services through the platform.

Primary duties of a TurboTax Technical Agent hired by a third party (e.g., through JDA TSG, Arise, or Working Solutions and LiveOps). This type of role combines customer service, basic technical support, and digital tools management in a highly structured, remote environment. Multi-Channel Customer Service Answer calls, chats, and emails from customers using TurboTax. Guide users through the software, from login to filing. Listen empathetically, identify the problem, and clearly explain solutions.