Alberto Zamora Lopez
Windows System Administrator professional charged with the responsibility of installing, supporting and maintaining servers based on different organization's IT-related requirements.
Experience
Manage daily operations of the IT department. Monitor, support and deliver technology infrastructure and network, ensuring network and voice services reliability and stability with no business disruption. Ensure best and adequate support to all employees in the Organization. I guarantee the network connectivity to all employees at site, capture and dispatch incidents related to infrastructure & application issues, manage local teams to deliver the agreed SLA to the business. Also maintain the local server room infrastructure, support any small local project in manufacturing impacting network. I was the local contact for the global IT teams to manage global projects and support any local business meetings, VIP support when required.
Focused on the troubleshooting and restoration of VoIP incidents, providing technical support over the phone and email on issues related to trunking, PBX, SIP entities, ISDN-SGRP, DS1, H.323 / SIP protocols. Experienced working on Linux Red Hat servers. Responsible to request replacement parts and to dispatch onsite engineers as required, documenting customer scenarios, potential causes and troubleshooting steps, identifying issues that occur frequently, creating a knowledge base article to solve or workaround that issue.