Alfredo Aguilar Rojas
Strategic professional with over 15 years of experience in the technology services industry, combining expertise in project and program management, people leadership, and proposal development.
Experience
Led content development for over 100 RFPs, proposals, and technical documents across public and private sectors.
Managed a team of customer service agents, overseeing performance, scheduling, and escalations. Ensured service quality and team development in a high-volume support environment.
Managed PMO operations for EMEA and North America, overseeing 28 project managers and a portfolio of 90–100 projects. Oversaw program governance, resource planning, risk management, and reporting for a multi-project portfolio across EMEA and North America. Managed interdependent project schedules and alignment across delivery teams, ensuring consistency in execution and stakeholder communication. Led hiring, onboarding, and career development initiatives to support department growth. Implemented process improvements to increase efficiency and effectiveness across project delivery. Developed communication plans, performance reports, and stakeholder updates to support PMO governance and cross-regional alignment.
Directed software development releases and infrastructure projects supporting global clients. Managed a team of 24 project managers and contributed to strategic growth initiatives. Developed recognition systems and career development plans for PMO staff. Led multi-project initiatives with parallel workstreams, balancing scope, cost, and timelines while guiding PM teams through complex delivery cycles. Applied BI dashboards and metrics to improve forecasting and operational reporting across project portfolios. Led automation and continual improvement efforts aligned with Lean Six Sigma principles. Produced project communications, status reports, and leadership briefs that improved visibility and stakeholder engagement across global teams.
Delivered infrastructure and software projects for internal and external clients, including telephony migrations, video conferencing solutions, and call center upgrades. Managed program-level transitions and operational changes affecting over 400 technical staff, coordinating timelines, training, and risk mitigation across regions. Managed onboarding, training, and performance for technical support teams. Led initiatives to improve operational efficiency and service quality. Facilitated communication flows across technical teams, leadership, and operations during transitions and large-scale changes.